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REFUND POLICY

1. REFUNDS FOR STUDIO GARARUHARU (HEREINAFTER REFERRED TO AS THE ‘COMPANY’) WILL BE PROCESSED ACCORDING TO THE REFUND POLICY BELOW.
2. THOSE WHO HAVE COMPLETED THE COURSE REGISTRATION AND PAYMENT CAN CHECK THE LIST OF PURCHASED LESSONS IN MY CLASS AT THE TOP OF THE WEBSITE AND WATCH THE LECTURES.
3. MEMBERS MUST REQUEST A REFUND THROUGH ‘CONTACT US’ IN THE GARUHARU ONLINE CLASS AND EXPRESS THEIR INTENTION TO REFUND.
4. ALL CLASS TICKETS CAN BE REFUNDED ONLY ‘WITHIN SEVEN DAYS’ OR ‘IF THERE IS NO HISTORY OF USE.’
5. IF MORE THAN SEVEN DAYS HAVE PASSED SINCE PAYMENT, THERE WILL BE NO REFUND.
6. NO REFUND WILL BE GIVEN IF THERE IS A HISTORY OF USE AFTER PAYMENT.
7. THE STANDARD OF USAGE HISTORY FOLLOWS ‘WHEN THERE IS A RECORD OF WATCHING AT LEAST ONE VIDEO.’ (IT INCLUDES IF YOU CLICKED THE VIDEO TO PLAY IT.)
8. ‘DOWNLOADING THE ACCORDING WORKBOOK FOR THE VIDEO’ IS ALSO INCLUDED IN THE USAGE HISTORY.
9. THE USAGE HISTORY IS APPLIED THE SAME REGARDLESS OF THE DEVICE, SUCH AS PC, MOBILE, OR TABLET.
10. REFUNDS ARE PROCESSED IN THE SAME FORM AS THE PAYMENT METHOD BY THE MEMBER. HOWEVER, IN THE EVENT OF A TECHNICAL PROBLEM, IT CAN BE CHANGED TO A FORM AGREED BY BOTH
THE COMPANY AND THE MEMBER.
11. REFUNDS MAY BE DELAYED DEPENDING ON THE CIRCUMSTANCES OF THE COMPANY, PAYMENT AGENCY, CREDIT CARD COMPANY, PAYMENT COMPANY, ETC.
12. SERVICE PROVISION MAY BE SUSPENDED DUE TO UNAVOIDABLE CIRCUMSTANCES SUCH AS TERMINATION OF BUSINESS RIGHT, CLOSURE OF BUSINESS, DISASTERS, NATURAL DISASTERS, ETC.
3. ANY OTHER FEES (FINANCIAL FEES, ETC.) THAT MAY BE INCURRED WHEN REFUNDING ARE DEDUCTED AND REFUNDED.

EXCEPTIONS AND REMARKS

1. IF A MEMBER HAS ALREADY WITHDRAWN FROM THE COMPANY, NO REFUND WILL BE GIVEN.
1-2. THIS INCLUDES BOTH CASES WHERE A MEMBER VOLUNTARILY WITHDRAWS FROM MEMBERSHIP OR WHEN A MEMBER IS WITHDRAWN IN VIOLATION OF
OUR REGULATIONS AND TERMS AND CONDITIONS.
2. CLASSES PURCHASED BY MEMBERS THROUGH DISCOUNT COUPONS WILL BE REFUNDED AFTER EXCLUDING THE AMOUNT.
3. REFUNDS MAY NOT BE MADE FOR CERTAIN PROMOTIONAL OR EVENT PRODUCTS. (NOTICE SEPARATELY AT THE TIME OF PURCHASE)
4. NO REFUNDS FOR PURCHASES MADE THROUGH FREE COUPONS.
5. EXCHANGE BETWEEN PAYMENT PRODUCTS IS NOT POSSIBLE.

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